Please email us at firstname.lastname@example.org with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge in 10 days after the reviewing is done.
For all other requests please email us at email@example.com Besides the replacement, we accept to refund 100% product value or a partial refund via your PayPal excluding shipping fee depending on the level of the item mistakes in 30 working days. Please provide us the PayPal account so that we can send your money back and allow 3-5 business days for a refund to appear. In the refund case, customer must return product to us, we will refund as soon as we received our product.
In case the item is defective or damaged (for example, the mug is broken, ..), you need to give us the video to open the package. Because we need to determine if the damaged item is our fault during transit or is the buyer's fault when you use it.
Any unauthorized returns or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Exchange (if applicable)
We only replace items if they are defective or damaged. We typically do not accept returns due to user errors such as the incorrect selection of sizes, designs, colors, shipping information etc. If you want to cancel the order or place the order by mistake, we just accept to cancel the order if order was not fulfilled. Because our items are print on demand so we can't cancel when it was fulfilled.
Customers can implement to checkout via PayPal
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If you have any concerns or questions, we are here to help you after 24 hours. Please contact me via email: email@example.com. Thank you for supporting and buying with us, hope that you will feel satisfied with our item and customer service. Thank you.